GENERAL SHIPPING POLICY:

Our shipping charges are based on standard U.S. Mail rates (where applicable), which are based on package weight, size, and distance shipped.

BACKORDERS:
Shipping time on backordered items varies. You will be contacted via phone or email if you order a backordered item. At this point you can either choose to wait for the item, or remove it from your order. If you choose to wait, the backordered item will ship out to you automatically just as soon as we get it back in stock. Due to availability and vendor issues, we can only provide an estimate as to when this will occur.

Return Policy
GENERAL RETURN POLICY:
1. The Sales Manager must authorize all returns or exchanges. E-mail returns or call 1-(800)685-0642
2. All claims for shortages and/or damages must be placed within ten days of receipt of merchandise.

3. All returned merchandise must be received by Essentials in saleable condition, unless the merchandise is found to be defective.

CUSTOMER RETURNS:
1. The shipping cost of any returns or exchanges remain the responsibility of the customer, unless the merchandise is being returned because the order was incorrectly filled by us or the merchandise is defective.

2. Return shipments to:

   ESSENTIALS GOLF

   21404 35^TH AVE. S.

   SEATTLE, WA 98198

3. Refunds or credits  will be based on the value of the merchandise at the time of purchase. Shipping and Handling fees are not subject to refund unless the merchandise is defective or we shipped an incorrect item.

2. The internal paperwork for credit/exchange is normally completed within 5 to 7 business days of receipt of merchandise.

3. All refunds are applied to the individual customer account unless otherwise specified by Sales Manager or Accounting Department.

4. Any form of reimbursement is consistent with the original method of payment

Still can't find the answer to your question? Contact us by email at customerservice@essentialsgolf.com or call TOLL FREE 1(800)685-0642

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